| Backorders |
You will ne notified via email if any of the items you ordered are no longer
available or back ordered. Backordered items may be cancelled at any time
without incurring a restocking fee if the item(s) have not yet shipped. Items
that are no longer available will be removed from order. |
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| Pricing |
All prices are subject to change without notice. We are not responsible for
pricing errors on our website or on other websites such as shopping engines. |
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| Cancellation Policy |
Because many of the items we offer are ‘special order’ items, we charge the
customer when an order is placed. We then must order the products from the
manufacturer or supplier. The process of pulling the items from a warehouse and
preparing them for shipment begins immediately after an order is placed. Because
most of our suppliers charge a 25% restock fee* on cancelled orders,
or returns; we must pass that charge on to you if you cancel your order after
placing it with us. WE CHARGE 25% RESTOCK FEE* on ALL
cancelled orders. There is a minimum $5.00 restock fee on any order that has
been placed then cancelled. If you are not sure what you need please contact us.
* 25% restock fee on all OEM parts |
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| Closeout/discontinued items |
All closeout/discontinued items are final sale and are not
returnable/exchangeable. This will be noted on the item’s page at the time of
purchase. |
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| Missing/Defective/Damaged Goods |
We must be notified within 24 hours of receipt of any missing, defective or
damaged goods. Please keep all original packaging of any item damaged in
shipment for inspection. No refunds will be given on damage claims. Replacement
with identical item only. |
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| Warranty Claims |
We will assist with warranty issues; however, all warranty issues are the
ultimate responsibility of the manufacturer. We cannot be responsible for
manufacturer policy and/or processing. |
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| Return & Exchange Policy |
All returns & exchanges must be accompanied by a Return Authorization
Number (RA#) provided by us and a copy of the invoice. Return Authorization can
be requested ONLINE.
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